Terms of Service

PITRU KARMA provides comprehensive Hindu funeral and ritual services, including:

• • Immediate response and body preparation services
• • Traditional Vedic rituals and ceremonies
• • Cremation and memorial services
• • Post-death ritual management
• • Virtual participation for NRI families
• • Astrology consultations and spiritual guidance
• • Complete logistics and coordination

Booking Process:

• • Services can be booked via phone, WhatsApp, or website
• • Emergency services available 24/7 without prior booking
• • Advance booking recommended for planned ceremonies
• • Confirmation provided within 2 hours of booking

Payment Terms:

• • Full payment required before service commencement
• • Multiple payment options available (UPI, cards, net banking)
• • No hidden charges or surprise fees
• • Refund policy applies as per service cancellation terms

• • Provide accurate and complete information
• • Cooperate with service providers and staff
• • Respect cultural and religious sensitivities
• • Maintain appropriate behavior during ceremonies
• • Provide necessary documentation when required
• • Inform us of any special requirements in advance
• • Follow safety and health guidelines

Our Commitments:

• • Certified and experienced priests for all rituals
• • Authentic materials and traditional procedures
• • Punctual service delivery and coordination
• • Professional and compassionate staff
• • Cultural and religious authenticity
• • 24/7 emergency response capability

Quality Guarantee:

• • 100% satisfaction guarantee
• • Free re-performance if not satisfied
• • Continuous improvement based on feedback
• • Regular training for all service providers

Cancellation Terms:

• • 24+ hours notice: Full refund
• • 12-24 hours notice: 50% refund
• • Less than 12 hours: No refund
• • Emergency situations: Case-by-case consideration

Refund Process:

• • Refunds processed within 5-7 business days
• • Same payment method used for refund
• • Processing fees may apply for certain payment methods

Service Limitations:

• • Services subject to availability and capacity
• • Weather and natural disasters may affect scheduling
• • Government regulations may impact service delivery
• • Cultural variations may apply based on region

Legal Disclaimers:

• • We are not responsible for spiritual outcomes
• • Legal compliance is the family's responsibility
• • Third-party services are not under our control
• • Force majeure events may affect service delivery

• • All family information is kept strictly confidential
• • Service providers sign confidentiality agreements
• • No information shared without explicit consent
• • Secure storage and disposal of sensitive data
• • Compliance with data protection regulations

• • PITRU KARMA branding and content are protected
• • Traditional knowledge and procedures are respected
• • No unauthorized use of our materials
• • Photography and recording policies apply

Resolution Process:

• • Direct communication and mediation preferred
• • Customer service team available for concerns
• • Formal complaints handled within 48 hours
• • Legal action as last resort only

Governing Law:

• • Indian law governs these terms
• • Chennai courts have jurisdiction
• • Alternative dispute resolution encouraged

For questions about these Terms of Service, please contact us: